Shipments and returns
As we are a new business we are still working price issues out, and will eventually try and move to a simpler system, however, in the mean time, please be assured that it is unusual that we are making a profit off your postage. In fact the majority of prices are subsidised by us to keep your costs down. Prices are the cheapest available to us while maintaining a speedy delivery and high ethical standard.
Packages are generally dispatched the morning after they are ordered, so delivery should be 1 - 5 working days.
You can opt for a quicker service when processing your order. To do this click on the APC delivery option.
For details on packing, please see our ethical policy A-Z.
You are of course welcome to return items in resalable condition if you like and faulty items too. You have the unconditional right to cancel your order within 7 days of delivery. Simply return the goods or let us know of your return request within the 7-day period by e-mail or telephone.
Please call, we will do our best to fix the issue promptly. We do have insurance on our postage of course http://www.ethical-pets.co.uk/contact-us.